At Shreemati, we want every customer to be happy with their purchase. Please read our return and exchange guidelines carefully to ensure a smooth experience.
🔄 Return Policy
Eligible Only for Damaged Products
Returns are accepted only if the product arrives damaged.
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Return Window: You must inform us within 48 hours of receiving the parcel.
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Proof Required: Clear photos/video of the damaged area must be provided for verification.
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Non-Eligible Reasons:
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Color difference due to lighting/screen
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Personal preference
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“Did not like the quality” — as all products are quality-checked before dispatch
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If the product is verified as damaged, you will be eligible for a return or replacement.
🔁 Exchange Policy
We offer exchanges in the following condition:
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Exchange Window: Within 7 days of delivery
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Condition:
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Product must be unused
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All tags must be intact
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Original packing must be maintained
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You may exchange for any other product available in our collection.
📝 How to Initiate a Return or Exchange
Step 1 – Contact Us
Reach out to us on:
WhatsApp: +91 7069382441
Instagram: shreemati.official
Step 2 – Share Details
Send the following:
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Order number
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Reason for return/exchange
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Photos/video (if damaged)
Step 3 – Follow Instructions
Our support team will guide you through the process step-by-step.
❗ Important Notes
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Returns may be refused if items do not meet the policy conditions.
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Products must not show signs of use, wear, or alteration.
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Damaged return requests after 48 hours will not be accepted.