At Shreemati, we are dedicated to providing a seamless and trustworthy shopping experience. Please read our refund policy carefully to understand how returns and refunds are processed.
🔄 Refund Policy
Return Pick-Up
Once you request a return, our courier partner will schedule a return pick-up within 4–5 days.
Return Transit Time
After pick-up, the returned parcel usually takes 10–15 days to reach our warehouse, depending on your location.
Refund Processing
Once the returned product is delivered to us and passes quality verification:
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Your refund will be processed within 3–4 days.
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The refunded amount will be credited to your original payment method.
Free Returns
All returns approved under our policy are free of charge.
📦 How to Initiate a Return or Exchange
1. Contact Us
Reach out to our customer service team within the return window:
WhatsApp: +91 7069382441
Instagram: shreemati.official
2. Provide Order Details
Send us:
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Your order number
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Reason for return/exchange
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Photos/video (if the item arrived damaged)
3. Follow Instructions
Our team will guide you step-by-step until the process is completed smoothly.
⚠️ Important Notes
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We may decline a return or exchange if the item does not meet our policy conditions.
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Products must be unused, unwashed, and returned with all original tags and packaging.
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Damage-related returns must be reported within 48 hours of delivery.
🌿 Additional Information
Quality Assurance
Every product undergoes strict quality checks before dispatch. Our team ensures craftsmanship, color, and detailing meet our premium standards.
Customer Support
We’re always here to help. Contact us anytime via WhatsApp or Instagram for fast assistance.
Shipping & Handling
Return shipping for approved cases is completely free. All returns must be sent back within the specified timelines.
Sustainability Commitment
At Shreemati, we support ethical sourcing, eco-conscious materials, and skilled artisans who keep traditional craftsmanship alive.
Thank you for choosing Shreemati.
We appreciate your trust and look forward to serving you with beautiful sarees and excellent customer care.